QUALITY IT SUPPORT, ADVICE AND DELIVERY IS JUST A PHONE CALL AWAY

Full IT Support Services: Designed around the needs of clients without expert in-house IT support expertise, this arrangement is for those who prefer to focus management energies elsewhere. Options include fixed price managed IT services or ad-hoc, flexible IT support.

Complimentary Support: Designed around the needs of businesses who have some internal IT expertise, but who still require additional expertise and input on a regular basis. Sometimes called 'level 2 support' or 'co-sourcing' you'll get the peace of mind that a trusted advisor is close to hand for those occasions when new technologies or unexpected emergencies are encountered.

IT Project Delivery: For clients (who may already be Full IT support services or Complementary support clients) seeking a trusted and proven advisor to manage and deliver IT projects.

REMOTE ACCESS SOLUTIONS

If you need to work from home as if you were in the office, the primary means of doing so will be either through a Virtual Private Network or a Terminal Server licence. We can provide either of these solutions for you and your business at a low cost and using the latest remote access technology.

Virtual Private Network (VPN)

A VPN supplies network connectivity over a possibly long physical distance. In this respect, a VPN is a form of Wide Area Network (WAN). VPNs enable file sharing, video conferencing and similar network services. Virtual private networks generally don't provide any new functionality that isn't already offered through alternative mechanisms, but a VPN implements those services more efficiently / cheaply in most cases. A key feature of a VPN is its ability to work over both private networks as well as public networks like the Internet. Using a method called tunneling, a VPN uses the same hardware infrastructure as existing Internet or intranet links. VPN technologies includes various security mechanisms to protect the virtual, private connections.

Specifically, a VPN supports at least three different modes of use:

- Internet remote access client connections
- LAN-to-LAN internetworking
- Controlled access within an intranet

Terminal Server

Terminal Services provides the ability to host multiple, simultaneous client sessions on a Server. Terminal Server is capable of directly hosting compatible multi-user client desktops running on a variety of Windows-based and non Windows-based hardware. Standard Windows-based applications do not need modification to run on the Terminal Server.

VoIP IP PBX

Benefits:

• Far less expensive to purchase and expand than a hardware-based PBX / PABX
• Improve productivity with presence, desktop based call control and extension management
• No need for separate phone wiring – phones use computer network, easy hot desking!
• Features that were first only available to huge corporates, multinational giants can now be yours :- Digital Receptionist ( can be unique for each department, Call Ques, Voice Mail, Call Routing, Department Groups, Called ID, Call Recording.
• VOIP Integration - Choose your own provider
• PSTN Integration - Keep your existing PSTN Phone Numbers, Lines
• ISND Lines Integration
• Save on monthly call costs using SIP trunks, VoIP providers or the Skype gateway!
• Connect Multiple Offices anywhere around the World, join two IP PBX system, Make Free Call to offices in any location.
• full video capability - phone, video calls can be made with a click of a button.
• Microsoft Outlook, Sales Force Integration
• MS Windows Server Certified.